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Placing orders

Outdoorheating is dedicated in providing the best products and service possible. Use the following information to help you through the buying & ordering process.

Order Placement

We encourage you to place your orders via our secure online ordering system. That way we can ensure the best possible prices and fastest turnaround.

Method of Payment:

Credit cards: Visa Or Mastercards, 128 bit SSL encryption 100% Safety Guarantee via PayPal secure gateway.

•EFT (Electronic Fund Transfer): simply select this payment method during the ordering process and you can then log into your personal online banking to do the EFT our banking details below:

Bank: Westpac

BSB: 033-095

ACC: 272-535

Reference: please note your "order number".

By Email:


By Phone:

Toll-free (Australia): 1300 737 104.


0421 798 594. Simply SMS your details and we will contact you in regards to further information.

Return Policy

Our heaters are 100% guaranteed. Whether you are buying for yourself, or as a gift, you can buy from us with confidence, knowing that we want you to be delighted with any product you purchase.

We believe that our products meet the highest standards, therefore if you discover that the products have any defects (or is broken or damaged), please feel free to return your un-used product(s) in its original packaging risk-free within 7 days of receiving your goods. Goods returned after 7 days would be restocked and carry a 20% restocking fee. After 30 days returns will not be accepted unless the goods are faulty or subject to Australian consumer law.

Upon receipt of broken or damaged goods from transport you MUST contact outdoorheating.com.au and notify your actions. We will provide you with your choice of a product exchange or a full refund (less any shipping fees). However, we cannot accept the return of used items, as that is not covered under our policy. Shipping/postage, and/or customs fees cannot be refunded.

Each shipment will include instructions on how to use and or install your heater(s). Be sure to read these instructions carefully before operating your heater(s), as we cannot provide refunds or exchanges because of negligence.